FAQ

DO YOU HAVE SIZE IN YOUR CLOTHES?

Yes, some of our products come in different sizes. Please make sure to check carefully before checkout.

WILL YOUR SOLD OUT COLLECTIONS BE BACK IN STOCK?

If you are interested in an item that is marked as sold out, please check back from time to time since restock dates cannot be confirmed. Feel free to contact us on WhatsApp on 082111111048

DO I NEED TO SIGN UP AN ACCOUNT TO ORDER?

Yes, you are required to sign up before checkout.

DO YOU ACCEPT CREDIT CARDS PAYMENT?

Yes, you can pay using your Credit Card (Visa & Mastercard), trusted payment platform

CAN I PURCHASE FROM OVERSEAS?

Yes, we do ship overseas by TGI. For shipping to Singapore and Malaysia, you can directly checkout on our website. However our overseas order cannot be purchased from the website, you have to manually order the product via WhatsApp on 082111111048

CAN I CANCEL MY ORDER?

You can not cancel your order after payment.

CAN I ADD AN ITEM TO MY ORDER AFTER I SUBMIT AN ORDER?

Unfortunately you can’t. You will need to place a new order if you want to purchase other items.

WHY ARE MY ORDER CANCELLED?

Maximum payment for an order is 1x24 hours after order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.

CAN I GET MY ORDER EARLIER THAN THE ESTIMATED DELIVERY TIME?

Unfortunately you can't. Because we need time to check your payment, quality control and pack your order. Also it will take 2-3 days for domestic shipping and 5-10 days for international shipping.
use Instant/Sameday Delivery (GO-SEND) for faster shipping you have to manually order the product via WhatsApp on 082111111048

WHAT DO I DO IF I HAVE RECEIVE THE PACKAGE BUT THERE IS A PROBLEM WITH THE PRODUCT?

Please read return and exchange policy. Or alternatively you can contact our customer service on whatsapp 085881119977

HOW CAN I TRACK MY ORDER?

You can log in and view your order history or check your email.

WHAT DO I HAVE TO DO IF I'VE COMPLETED MY PAYMENT BUT HAVEN'T RECEIVED THE PACKAGE AFTER OVER THE ESTIMATED DELIVERY TIME?

You can contact our customer service by whatsapp 085881119977

WHAT DO I HAVE TO DO IF I HAVE COMPLETED THE PAYMENT BUT FORGOT TO CONFIRM OVER THE TIME LIMIT?

Please contact our customer service by whatsapp 085881119977 for more information.

HOW TO KNOW ALL OF THIS IS APRIL STORE LOCATION?

There are "Our Stores" tab below, you can click it and it will take you directly to the page containing all of our stores location.